{"facility_id":1111,"serviceButtonCustomText":"Add service","facility_name":"Polo Park Tennis | Canas Racket","facility_alias_for_users":"Users","facility_params":{"name":"Polo Park Tennis | Canas Racket","id":1111,"application_fee":0.0,"allow_prepaid":true,"tech_fee_type":"flat_rate","allow_lukapay":false,"stripe_user_id":null,"tech_fee_amount":0},"current_user":{"id":0,"name":"","firstName":"","lastName":"","email":null,"avatar":"","current_rating":{},"ratings":null},"amount_of_hours_prior_to_book":0.25,"amount_of_max_hours_prior_to_book":24.0,"amount_of_max_consecutive_hours":2.0,"amount_of_max_consecutive_hours_doubles":2.0,"min_players_quantity_to_book":2,"allow_court_selection":true,"allow_pay_online":true,"allow_reservation_without_payment":false,"allow_prepaid":true,"allow_accounts_receivable":false,"allow_gamematch":true,"allow_self_remove":false,"allow_waitlist":true,"allow_lukapay":false,"allow_stripe":false,"cancelation_policy":"

UPDATE AS OF February 1st, 2025! Read Below Private Lesson Policies and Court Reservation Policies

CANCELLATION PRIVATE LESSON

- The cancellation of a lesson must be made AT LEAST 24 HOURS PRIOR to the scheduled lesson time, via call 786-498- 0615, if we do not pick up, you MUST leave a voicemail, or email polopark@canasracket.com

- Private lessons booked WITHIN SAME DAY, will be charged at the moment of the booking. No cancellations will be allowed once this lesson is booked.

- Cancellations MUST be communicated with the Operations Team (Proshop) and not with the coach.

- It will be charged the total amount of the lesson when canceling within 24 hours of the lesson. No shows will be fully charged.

-You MUST give a credit card in order to complete your booking.

ARRIVING LATE - PRIVATE LESSON

- The lesson will start and end at the agreed time. Is up to the student to be on time to the lesson.

- No make-up time will be guaranteed at the end of lesson to make up for the students delay.

COURT RESERVATION CANCELLATION POLICY

- The Booker is subject to be charged the FULL AMOUNT of the whole reservation if a no show occurs.

*What is the FULL AMOUNT? Operations will add a 2nd player charge equal to the charge made to the booker.

- In the case of GAME MATCH RESERVATIONS:

The Booker will be charged the FULL AMOUNT of the whole reservation if he/she does not find a party to play and does not cancel on time.

Other circumstances, such as NO SHOW or LATE CANCELLATION, are subject to a FULL AMOUNT charge.

COURT RESERVATION LATE ARRIVAL

There is a 10-minute grace period. After grace period, the reservation will be forfeited regardless of payment.

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